Returns & Refunds Policy

🛍️ EcartBD Returns & Refunds Policy

At EcartBD, your satisfaction means everything to us! If your order arrives damaged, defective, or not what you expected — don’t worry, we’re here to help.

🛠️ Received a Damaged or Wrong Product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We’ll make it right by offering:

✅ A free replacement, OR
✅ A full refund, based on your choice.

📸 To Make Things Smooth:

Please send us clear photos of:

• The damaged or wrong product

• The outer package it came in

This helps us verify the issue quickly and serve you better.

💸 Prefer a Refund Instead?

No problem! Just send the item back to us. Here's how it works:

📦 The product must be:

• In its original condition and packaging

• Returned within 3 days of delivery

🚚 Return shipping cost is the customer’s responsibility unless we’ve agreed otherwise.

🔄 Once we receive and inspect the item, we’ll process your refund within 3–5 business days to your original payment method.

📞 Need Help?

We’re always ready to assist you!

📧 Email: ecartbdstore@gmail.com
📞 Phone: +8801975709840
💬 Or message us on our official Facebook page: EcarBD